7-Day Purchase Protection Policy – Shop with Full Confidence!

At Bikvey Pakistan, customer trust and satisfaction are our top priorities. To provide a safe, transparent, and reliable shopping experience, we offer a 7-Day Purchase Protection Policy on eligible products.

Our goal is to protect customers, suppliers, and resellers while maintaining a secure e-commerce marketplace across Pakistan.

7-Day Return & Refund Eligibility

Customers may request a return, replacement, or refund within 7 days of receiving the product if:

• The product is damaged or defective
• The wrong item was delivered
• The item is missing parts or accessories
• The product received is significantly different from the description or images shown on the website

Conditions for Return

To qualify for a return or refund:

• The product must be unused and in its original condition
• Original packaging, tags, manuals, and accessories must be included
• Proof of purchase or order number is required
• Return or dispute request must be submitted within 7 days after delivery

Refund & Claim SOP (Important)

To ensure a smooth and transparent refund process, customers are strongly advised to follow the official claim procedure below.

Parcel Opening Video Requirement

Customers should record a complete and clear video while opening the parcel immediately after receiving it.

The video must clearly show:

• The sealed parcel before opening
• Shipping label and order details
• Entire unboxing process without cuts or edits
• Product condition and all received items

This helps verify refund claims quickly and protects both customers and sellers from fraudulent claims or misunderstandings.

Claims without proper parcel opening proof may face delays or rejection.

How to File a Refund Claim or Dispute

If there is any issue with the order, the customer must immediately report it through official Bikvey support channels.

Customers can contact:

• Admin Email Support
• WhatsApp Support
• Vendor Chat on Website
• Admin Chat on Website

Customers must also visit their order section and formally submit a dispute claim using their order number.

Required Information for Claims

Please provide the following information during the claim process:

• Order Number
• Product Images
• Parcel Opening Video
• Clear Explanation of the Issue

Incomplete information may delay the investigation process.

Non-Returnable Items

The following products may not be eligible for return or refund unless they arrive damaged or defective:

• Personal care products
• Used or damaged items caused by customer misuse
• Customized or personalized products
• Digital/downloadable products
• Clearance or final sale products

Refund Process

Once the returned item or claim evidence is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds may be issued through bank transfer, wallet adjustment, or original payment method
• Shipping charges may be non-refundable in certain situations

Replacement Policy

If the product is defective, damaged, or incorrect, Bikvey Pakistan may offer:

• Product replacement
• Product exchange
• Full or partial refund depending on the issue

Return Shipping Policy

• If the issue is caused by the seller, supplier, or delivery error, return shipping may be covered by Bikvey Pakistan or the seller
• For customer preference returns, return shipping charges may apply

Important Marketplace Protection Notes

• Products returned without approval may not be accepted
• Edited, fake, or incomplete evidence may lead to claim rejection
• Delay in reporting delivery issues may affect claim approval
• Bikvey Pakistan reserves the right to investigate and verify all claims before approval
• Fraudulent activities or abuse of the refund system may result in account suspension or permanent restriction

Contact Support

For refund requests, disputes, or claim assistance, customers can contact:

Email: [email protected] WhatsApp Support: +92 325 5048846

Shop with Confidence

Bikvey Pakistan is committed to building a trusted, transparent, and customer-friendly e-commerce ecosystem for buyers, resellers, suppliers, and businesses across Pakistan.

Your trust matters to us.