Welcome to Bikvey Pakistan. By accessing or using our website, mobile applications, marketplace, delivery services, social commerce features, grocery services, food delivery services, parcel delivery services, and related platforms, you agree to comply with and be bound by the following Terms & Conditions.

Please read these Terms carefully before using Bikvey services.

1. Acceptance of Terms

By accessing, browsing, registering, ordering, selling, or using any Bikvey services, you confirm that you:

• Agree to these Terms & Conditions
• Are legally capable of entering into a binding agreement
• Are at least 18 years old or using the platform under parental supervision

If you do not agree with these Terms, please do not use Bikvey services.

2. About Bikvey

Bikvey is a multi-service digital commerce platform that may include:

• Multi-vendor marketplace
• Social commerce
• Grocery delivery
• Food delivery
• Parcel delivery
• Local shop delivery
• Hyperlocal commerce
• E-commerce services
• Vendor storefronts
• Delivery & logistics services

Bikvey may operate directly or through authorized partners, operators, vendors, franchises, and third-party service providers.

3. User Accounts

Users may create an account to access certain features.

You agree to:

• Provide accurate information
• Maintain account security
• Keep passwords confidential
• Be responsible for activities under your account

Bikvey reserves the right to suspend or terminate accounts involved in suspicious, fraudulent, abusive, or illegal activities.

4. Orders & Purchases

When placing an order on Bikvey:

• You agree that all provided information is accurate
• Orders are subject to vendor/store availability
• Prices may change without prior notice
• Certain orders may be canceled due to stock issues, technical issues, pricing errors, or policy violations

Bikvey reserves the right to refuse or cancel any order at its discretion.

5. Delivery Services

Delivery times displayed on Bikvey are estimated only.

Delivery services may vary depending on:

• Vendor preparation time
• Rider availability
• Traffic conditions
• Weather conditions
• City operations
• Operational limitations

Bikvey is not liable for delays caused by circumstances beyond reasonable control.

6. Marketplace & Vendors

Bikvey allows third-party vendors and sellers to list products and services.

Important points:

• Vendors are responsible for product quality, descriptions, pricing, warranties, and legality
• Bikvey acts as a platform connecting buyers and sellers
• Certain products may be verified, moderated, or restricted
• Bikvey may suspend or remove vendors violating platform rules

Bikvey does not manufacture most listed products unless explicitly mentioned.

7. Product Information

While Bikvey attempts to ensure accurate product information:

• Product images may differ slightly from actual products
• Colors may vary due to device screens
• Product packaging may change
• Availability may change without notice

Customers are encouraged to review product descriptions carefully before placing orders.

8. Payments

Bikvey may support:

• Cash on Delivery (COD)
• Bank transfers
• Wallets
• Digital payment gateways
• Third-party payment systems

Users agree that:

• Payment information must be accurate
• Fraudulent transactions are prohibited
• Suspicious payments may be investigated

Bikvey reserves the right to hold, cancel, or review suspicious transactions.

9. Refunds, Returns & Disputes

Refunds and returns are subject to Bikvey policies.

Customers must:

• Check products immediately upon delivery
• Record parcel opening videos whenever possible
• Report issues promptly through:
  • Website
  • App
  • Vendor chat
  • Admin support
  • WhatsApp
  • Email

Disputes must include:

• Order number
• Supporting evidence/photos/videos
• Complete issue details

Refund approvals depend on investigation results and applicable policies.

10. Prohibited Activities

Users, vendors, riders, and partners must NOT:

• Upload illegal products
• Sell counterfeit items
• Misuse the platform
• Abuse customers or staff
• Manipulate pricing or reviews
• Attempt fraud
• Disrupt platform operations
• Use automated bots without authorization
• Violate local laws or regulations

Violation may result in:

• Account suspension
• Permanent bans
• Legal action

11. Intellectual Property

All Bikvey branding, logos, software, content, designs, graphics, and platform materials are protected by intellectual property laws.

Users may not:

• Copy platform content
• Reproduce Bikvey branding
• Reverse engineer platform systems
• Use Bikvey assets without permission

12. Third-Party Services

Bikvey may integrate with third-party services including:

• Payment gateways
• Delivery systems
• APIs
• Maps
• Social media services

Bikvey is not responsible for interruptions or issues caused by third-party providers.

13. Limitation of Liability

Bikvey shall not be held liable for:

• Indirect damages
• Business losses
• Delayed deliveries
• Vendor disputes
• Product misuse
• Technical interruptions
• Force majeure events

Users use the platform at their own discretion and risk.

14. Account Suspension & Termination

Bikvey reserves the right to:

• Suspend accounts
• Restrict access
• Remove listings
• Block transactions

without prior notice if policies are violated.

15. Privacy

User information is handled according to Bikvey Privacy Policy.

By using Bikvey, users consent to the collection and use of information necessary for platform operations, security, support, and service improvements.

16. Operational Changes

Bikvey may:

• Modify services
• Change features
• Update pricing
• Adjust commissions
• Update policies
• Introduce new operational rules

at any time without prior notice.

17. Franchise, Partners & Operators

Certain Bikvey operations may be managed by:

• City operators
• Franchise partners
• Delivery partners
• Authorized local teams

Operational standards and service availability may vary by city or region.

18. Governing Law

These Terms & Conditions shall be governed under the applicable laws of Pakistan.

Any disputes shall be handled under the jurisdiction of relevant courts and legal authorities in Pakistan.

19. Updates to Terms

Bikvey may update these Terms & Conditions at any time.

Continued use of the platform after updates means users accept the revised Terms.

20. Contact Information

For support, complaints, disputes, legal concerns, or general inquiries, users may contact Bikvey through:

• Official website
• Official social media pages
• Customer support channels
• Registered email addresses
• WhatsApp support

Final Note

By using Bikvey services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.