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14 Days Purchase Protection Policy for Customers | Bikvey.pk

        At Bikvey.pk, we prioritize your satisfaction and aim to provide a seamless shopping experience. To ensure your peace of mind, we have introduced a 14-day Purchase Protection Policy. This policy protects customers from any issues related to damaged, defective, or incorrect products.

Here’s everything you need to know about the policy and how it works:

What is the 14-Day Purchase Protection Policy?

The 14-Day Purchase Protection Policy ensures that customers have the right to raise a return request for any eligible product that doesn’t meet their expectations or arrives with issues. If your product is damaged, defective, incorrect, or incomplete, you can return it without hassle within 14 days from the delivery date.

Key Features of the Policy

  1. Hassle-Free Returns:
    • Customers can easily initiate a return request through the Bikvey.pk website or mobile app.
  2. Eligibility Criteria:
    • The return request must be raised within 14 days from the date of delivery.
    • Products must be returned in their original condition with all tags, packaging, and accessories intact.
  3. Authenticity Guarantee:
    • All products listed on Bikvey Mall are 100% authentic and sourced from trusted brands.
  4. Exclusions:
    • Groceries, digital goods, and certain customized products are excluded from the policy.

Valid Reasons for Returns

The following scenarios are covered under the 14-Day Purchase Protection Policy:

  1. Damaged Products:
    • Items that are physically broken, scratched, or rendered non-functional upon delivery.
  2. Defective Products:
    • Products with manufacturing defects or malfunctioning parts.
  3. Incorrect Products:
    • Wrong items, sizes, or colors delivered.
  4. Incomplete Deliveries:
    • Missing components, accessories, or incomplete product sets.
  5. Mismatch with Description:
    • Items that do not match the product description or images displayed on Bikvey.pk.

How to Raise a Return Request

  1. Log in to your Bikvey.pk account.
  2. Navigate to the "My Orders" section.
  3. Select the product you wish to return and click on the "Return/Replace" option.
  4. Provide a detailed explanation and attach any relevant images of the product.
  5. Submit the request. Our team will review it and get back to you promptly.

What Happens Next?

Once your return request is approved:

  • You will receive instructions on how to return the product.
  • After the returned item is inspected and approved, you will either receive a replacement or a refund based on your preference.

Why Choose Bikvey.pk?

At Bikvey.pk, we are committed to providing reliable, transparent, and customer-friendly services. Our 14-Day Purchase Protection Policy reflects our dedication to ensuring that every customer’s shopping experience is stress-free and enjoyable.

Shop confidently at Bikvey.pk, knowing that your satisfaction is our top priority. Explore our wide range of products today and experience the Bikvey difference!