7-Day Purchase Protection Policy – Shop with Full Confidence!

Bikvey Pakistan’s 7-Day Return Policy: Shop with Confidence

At Bikvey Pakistan, customer satisfaction is our top priority. We understand that online shopping can sometimes be tricky — the product may not match expectations, arrive damaged, or you might simply change your mind. That’s why we offer a 7-Day Return Policy, giving you peace of mind with every purchase.

 What is the 7-Day Return Policy?

Our 7-Day Return Policy allows you to return eligible products within 7 calendar days of receiving them. Whether it’s due to incorrect sizing, wrong item, or damage during delivery — we’re here to help.

 What Can You Return?

You can request a return if the item falls into any of the following categories:

• Damaged or defective products
• Wrong item delivered
• Item not as described
• Missing parts or accessories

 Return Conditions

To be eligible for a return, please make sure:

• The item is unused, unworn, and in its original condition
• All original packaging, tags, manuals, and accessories are included
• The return request is initiated within 7 days of delivery
• You have proof of purchase (order number, invoice, or receipt)

 What Items Are NOT Returnable?

Certain items are not eligible for return due to hygiene, safety, or other regulatory reasons. These include:

• Innerwear, lingerie, or swimsuits
• Perishable goods (food, plants)
• Customized or personalized products
• Items labeled “Non-Returnable” on the product page
• Digital products or software licenses

 How to Initiate a Return

Returning a product is simple and hassle-free:

1. Log in to your Bikvey account
2. Go to “My Orders”
3. Click on “Return/Refund” for the relevant product
4. Select a reason for the return and upload a photo (if applicable)
5. Submit the request

Our team will review the return request and contact you within 24–48 hours.

 Pick-up & Shipping

Once approved:

• A courier will collect the item from your address (if pick-up is available in your area)
• Or, we’ll provide a return address so you can ship it yourself
• After the item is inspected and approved, your refund or replacement will be processed

 Refund Methods

Depending on your payment method, your refund will be issued as:

• Bank transfer
• Wallet credit (for future purchases)
• Original payment method (if possible)

Note: Refunds usually take 3–7 business days after return approval.

 Need Help?

Our customer support team is here to guide you through the return process.

 WhatsApp/Call: +92-325-5048846  Email: support@bikvey.com  Live Chat: Available on our website during working hours

 Pro Tips for a Smooth Return

• Always record an unboxing video as proof, especially for electronics or fragile items
• Keep the original packaging until you're sure you're keeping the product
• Read the product description carefully before placing an order

Conclusion

At Bikvey, we’re committed to delivering a smooth and trustworthy shopping experience. With our 7-Day Return Policy, you can shop with confidence knowing that we’ve got your back if something goes wrong.

Your satisfaction is just a return away. Happy shopping!