Shipping Policy Overview
Delivery Coverage
Bikvey offers delivery services nationwide in Pakistan, ensuring that customers across the country can access their diverse range of products.
Processing and Delivery Time
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Order Processing: Orders are typically processed within 1-2 business days after confirmation.
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Delivery Time: Once dispatched, deliveries typically take between 2 and 7 business days, depending on the destination and the courier's efficiency.
Shipping Charges
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Free Shipping: Orders totaling PKR 5,000 or more qualify for free shipping.
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Standard Shipping Fee: For orders below PKR 5,000, a nominal shipping fee is applied.
Accurate Shipping Information
Customers are advised to provide precise shipping addresses to avoid delays or misdeliveries. Rejection of deliveries without valid reasons is discouraged, as it may affect future purchasing privileges.
Returns and Exchanges
In cases where a product is defective or incorrect, customers should accept the delivery and then initiate a return or exchange request through Bikvey's official channels.
Transactions Outside the Platform
Bikvey emphasizes that it is not liable for any transactions conducted outside its official platform. Customers are encouraged to complete all purchases and communications within the Bikvey system to ensure protection and support.
Customer Support
For any inquiries or assistance related to shipping, customers can reach out to Bikvey's support team:
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Email: support@bikvey.com
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Phone: +92 325 5048846
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Office Hours: Monday to Sunday, 9:00 AM – 6:00 PM
By adhering to these guidelines, Bikvey aims to provide a reliable and efficient delivery service, enhancing customer satisfaction across Pakistan.
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